Trustindex verifies that the original source of the review is Google. I had to cool off a few days before writing this review. I am highly disappointed, disgusted and hurt. I paid for a ride and stretcher for my 84y.o father to be brought home on Thursday, 11/20/24, after 2 months in a rehab facility after a broken hip and surgery. He lives on the second level and needed assistance. He was due for an 11am pickup and they were late, which with Boston traffic I didn't think anything of it. Almost 2hrs later, I heard my doorbell and thought it was the Brockton Home Health Agency, but it was my 86 y.o mother who rang my door because they left my father sitting on a small table on our porch. It was cold and rainy and they just left him. I walked out to talk to the drivers who just looked at me, got in the car and took off, without saying a word. Basically speaking volumes...letting us know that that's not their problem. My father was left like a package on the porch table. I called the company, the # from the van as they took off. and told them what happened.
I asked what did I pay for, because I was confused. How was this okay? I could've saved money and picked my dad up myself if that was how they were going to leave him.
The company called the drivers to come back. They took forever and I wasn't going to leave him. Both of my parents looked on in disbelief and worry. So we slowly went up the stairs to the 2nd level as the physical therapist had taught us. I had to put him in a chair half way up. As slow as we went, with taking a break, they hadn't arrived, so we kept going. Once I got him safe to his bed, I went back down to meet the drivers.
When they finally arrived, one of them said that the stretcher would not have fit (they didn't attempt anything.) I opened the door and should him the massive entry way, high ceilings and large space. His excuse was invalid. Even if it was, they didn't communicate, attempt or anything. They left 2 elderly people on the porch, who couldn't communicate properly, knowing they were limited in mobility and could not get upstairs on their own. They left without speaking to me. They left without caring. He could've fell and re-injured his hip. I hurt thinking how he must've felt being treated in such a way after 2 months of not being home.
My father woke up the next day with so much pain from having to walk up all those steps due to their negligence. My back still hurts from having to help hold him up as he made his trek up. I will never use the Brockton Home Healthy Agency Again and will never refer them to anyone!!
